We’re here to help with bookings, payments, memberships, and your account. Reach us using the channels below or open the in-app Support screen after you sign in.
Best for account, billing, and privacy requests. Include the email on your VOYO account and a short description of the issue.
Sign in → Profile → Support to browse FAQs or open a ticket with our team.
Typical reply within 1 business dayPartnerships, press, and non-urgent questions about VOYO.
Open My Bookings in the app to cancel or modify a session. Policies vary by venue and are shown before you confirm.
Wallet top-ups and refunds may take a few minutes to appear. If a charge looks incorrect, contact support with the payment reference from your receipt.
Use Forgot password on the login screen to reset access. For phone or email changes, contact support from your registered address.
Read our Privacy Policy or request a copy of your data via support. You can also delete your account — see Delete account.
You can permanently delete your account from the app. Full instructions are on our account deletion page.